I would like to thank you and your team for the great support during the program. [Your auditor] gave us valuable feedback to improve our current system. It was a very successful and effective audit for our company. He has a deep knowledge about Siemens processes and it is a big asset for us to focus more on more improvements. I believe that it’s the more value added part of the audits. Thank you very much again for your collaboration and cooperation.
-Nuray Gurtekin Sen
Director of Quality
As the Quality Assurance Manager of Itron in Waseca, I have had the opportunity to work with [DQS Inc.] for more than 5 years on several certification audits including ISO-9001, ISO-14001, OHSAS-18001, ATEX, and recently ISO-27001. I have consistently found their auditors to be exceptionally well-trained and professional. Their independent and expert assessment of our management system provides top management with the assurance that our Quality system conforms to the requirements of the standard and more importantly, the assessments help identify improvements opportunities for our continuous improvements. In my 30 years of experience as a Quality Assurance Manager have found [DQS Inc.] to be among the “best of class” of any certification body in the world.
Quality Assurance Manager, Itron
[DQS Inc.] used their project management skills to effectively manage our certification transfers, and helped us track implementation of new standards. They made it easy for us to access the information we need at a corporate level to improve our management system. As we’ve continued to work with their team they’ve helped us to find the most cost effective way to manage our certifications.
Global Compliance Manager, Benchmark Electronics
Our company has sourced UL which evolved to [DQS Inc.] as our Registrar since 1997. They have worked with us to achieve ISO 9001, ISO 14001, first QS9000, then TS16949 certification. Our business as well as our Quality Systems have grown during that time period. We added two new manufacturing divisions and are about to add a third by the end of the year. We are a much stronger organization and [DQS Inc.] has worked with us to upgrade our quality system to meet our business requirements.
Management Representative, Washington Penn Plastic Company
PCA has been using [DQS Inc.] services for many years. From the customer service staff who coordinates and schedules our audits and provides us with informational emails from time to time, to the auditors who are always professional, and the audit process is easy.
We appreciate that the auditors give us suggestions and/or recommendations on how we can improve on our processes, etc.
It has been a great business relationship thus far and we look forward to possibly expanding our scope with [DQS Inc.] in the near future or as the need arises.
Quality Assurance Manager, PCA Electronics, Inc.
DQS Inc. was selected 2013 as the best partner to continue to assist the City of Dallas progress toward the goals charted in 2007 to attain the relevant ISO and OHSAS certifications for all of our departments. As the City continues towards this goal [DQS Inc.] continues to provide value to the Management Systems as External auditors.
Quality Manager, City of Dallas
We are very pleased with the overall professionalism we receive from the entire [DQS Inc.] team in managing and conducting our TL 9000 and ISO 27001 audits. The [DQS Inc.] team works us very closely in planning for all of the audits that are required and with us as we regularly expand the scope of our certifications. The auditors themselves are very knowledgeable on the standards that they audit to and do a very good job in aligning our processes to the requirements in the standards. Overall, I would recommend [DQS Inc.] to any organization that is seeking certification to any standard.
Senior Quality Manager, Oracle
OnCore partnered with [DQS Inc.] in 2011, with the thought of having a business partner with knowledge and experience in the principle market segments for OnCore. Specifically within the MIL/AERO and Medical market segments, OnCore wanted to have a registrar that had experience in electronic manufacturing services/systems (EMS) and be able to couple that service with industry registrations and specifications. [DQS Inc] has brought a more focused look at the requirements and their application to the market segments and business execution process that fully maximizes OnCore’s Quality Management System.
VP Quality & Operational Excellence, OnCore
Despite having all sites registered under the ISO 9001 quality system, we were struggling with “notable” quality issues (Category A, significant and worrisome) and management wanted to know why our quality system wasn’t working to prevent these quality issues.
I spoke with Ganesh personally, at a conference, relating to him the concerns, and he put me in contact with Jeff Spizuco and Candace Orbaugh. Together two simple yet powerful suggestions were made:
- Select and train “elite” auditors on the Crop Protection internal quality Standard for use with ISO 9001 site audits
- Conduct “Site Quality Process Reviews” which is the simplest audits to do and are rather like playing Sherlock Holmes at the factory asking operators, not managers or engineers, “what do you do?, how do you know to do that?, and could you please show me?”
The results were reduced severity in the incidents over the last several years. We continue to see incidents, but they are not “notable” as they once were. We continue to learn from them and we call them “Learnings” and root causes are now added to our new Site Quality Standard and become requirements for all Crop Protection sites.
– John Olsen
Global Quality Manager, DuPont Crop Protection
Rooted with a successful 60-year participation in the European market, KSM Castings NC Inc., started with a 53-acre field of crabgrass in late 2013. With DQS being the Registrar of choice for KSM Castings colleagues in Europe, it was easy to choose DQS for the U.S.A. project. The [DQS Inc.] team of [our Regional Account Manager] and [our Customer Service Professional] presented all the available support options helping to ensure success. The DQS Lead Auditor provided a comprehensive GAP analysis at the start, followed two months later by a Stage 1 Assessment. The reports from Ron provided clear and easily understood opportunities for improvement leading toward the registration audit. The other DQS Lead Auditor provided independent evaluation and expert insight into all aspects of the QMS during the Stage 2 Registration Assessment. After these value-adding experiences, there is no doubt KSM Castings NC Inc. will ask [DQS Inc.] for guidance in the next step: TS 16949 registration.
-Leslie V. Dix II, P.E.
We received our certificates and, I appreciate [our Customer Service Professional] immensely. She responds quickly and answers all our questions. The auditors were professional and completed audits in a timely manner.
We switched from NQA to [DQS Inc.] because I had dealt with UL at a previous company and knew if we were certified, it would be because we were truly in compliance. I trust the knowledge of your auditors concerning AS9100 requirements
Manager, Quality Assurance
“I was very impressed by the technical skills of Mr. Richard Burgess as well as his experience and the way how he handled the audit. Mr. Burgess was very analytic and very concise with his questions in order for our employee’s to understand the information he was looking for. He was able to covered on each day the topics stated on the audit agenda and the audit was completed on time. The audit report was provided by the end of the audit which helped to ensure that any gaps were addressed immediately by my Sealed Air Costa Rica team. This was my first time working with DQS [Inc.] and even though I’ve been a Senior Quality Manager for medical device manufacturers in previous companies dealing with other notified bodies, I think DQS [Inc.] has exceeded my expectations from a notified body stand point. Since the beginning of the process when we requested quoting information the response time was always quick, as well as the commitment to help us get the service to assess our Site for ISO 9001:2008/ISO 13485:2003 Certification in such a short time. Thanks DQS UL and keep up the great service and work you are providing!”
General Manager, Sealed Air Costa Rica
“Working with [DQS Inc.] is quite beneficial to Huron. Their guidance and understanding of the ISO Standards, and their taking the time to thoroughly understand the unique application hosting model that we deliver to our clients was appreciated. Subrata Guha’s clear approach to reviewing the requirements in a pre-assessment set the frame work in the proper context, and we were able to directly address open issues that
we had with both Internal Audit and Risk Management processes. The ISO 27001 and ISO 22301 Certifications area great stepping stones for Huron to show how our core values – Integrity, Pursuit of Excellence, Accountability, Collaboration, and Passion, are executed during our normal daily work lives. Thank you [DQS Inc.]!”
-Joe Raschke, CISSP, CRISC
Manager, IT GRC, Huron Consulting Group
“I was extremely impressed with the depth of the lead auditor’s knowledge and the willingness to share that in a positive and beneficial way. It made the audit not just an audit, but a positive, motivating, experience.”
Regulatory Compliance Manager, Panasonic Canada Inc.
“Our Customers have expressed added value from our company being registered by [DQS Inc.], due to your excellent industry reputation.”
-Bryce E. Kelchner
Quality Manager, MK Magnetics, Inc.
“I just wanted to say a big thank you for a great audit. Our auditor did a great job. His experience in what we do made for a very effective audit. He had a great style and made our associates feel at ease. We came away with 5 very good OFIs that will enhance our system. Both of our auditors bring a great deal of value to the 9001 side of our house.”
VP Global Operations, General Microcircuits, Inc