GreenBiz posts “How IT creates ‘intelligent efficiency’ for buildings and transport.”

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The article posted on greenbiz.com states, “System efficiency opportunities produce energy savings that dwarf component-based efficiency improvements by an order of magnitude,” said R. Neal Elliott, associate director for research, ACEEE. “One of the cornerstones of systems-based efficiency is information and communication technologies, such as the Internet, affordable sensors, and computing capacity that are the […]
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Integrating ISO Standards and CMMI for Government Contracts

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Most government and defense contracts require technology service providers to have some type of ISO certificate and CMMI maturity level 3. These requirements sound very simple; however, implementation is quite complex. There are three ISO standards and two different versions of the CMMI model that apply to technology companies. This has become a challenge for small […]
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Let ISO IEC 20000-1 Be Your ITSM Road Map

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Recently, I was auditing an organization for an ISO 20000-1 registration. I was surprised to see that every individual was ITIL foundation certified. Around 40% of the staff was ITIL masters certified. I could not resist asking the CIO, “When you have already invested so much on ITIL, why do you need the ISO 20000 […]
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Food Safety and the Media

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Anyone who is keeping up with the political primaries is well aware of actions taken by politicians along the campaign trail.  Every misstep is documented, scrutinized and goes viral rapidly.  The same can be said about food safety missteps at the manufacturing level.  Now that we have the technology to test for outbreaks rapidly and […]
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Integrating CMMI SVC and ISO 20000-1

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The Capability Maturity Model® Integration for Services (CMMI-SVC) is a collection of best practices for service providers.  It provides a five level maturity framework for process improvement. Service provider organizations follow this model as a road map for process improvement.  This model is part of the CMMI product suite developed by the Software Engineering Institute (SEISM). SEI has […]
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New ISO IEC 20000-1: Alignment with ISO 27001

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“We need ISO 20000 and ISO 27001, which one should we get first?”  – I hear this question very often these days. This is a very intriguing question. In my opinion, these two standards are closely linked and should be implemented as a single management system. The new release of ISO 20000-1 has made this process easier than […]
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Food Packaging, the Last Frontier in Food Safety

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In the recent decades food manufacturers have started taking a more active interest when it comes to their packaging suppliers, such as supplier audits, and including them in traceability studies.  Food manufacturers quickly realized that packaging suppliers were just as important as food ingredient suppliers and therefore deserved the same attention.  As a result, packaging […]
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Aligning ISO 9001 with the new ISO/IEC 20000-1

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You might be asking, “how does it help an ISO 9001 certified organization adopt ISO 20000-1? Let’s look at the structure of ISO 9001:2008. Management system requirements in ISO 9001 are defined in 5 sections: Section 4 – Quality management system Section 5 – Management responsibility Section 6 – Resource management Section 7 – Product […]
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Food Safety: On-site Training Plan Needed for Farmers

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The industry’s reaction to the Jensen Farm cantaloupe issue seems reminiscent of a scene from the Keystone Cops. It is an example of our ability to “capture the cow” and indiscriminately blame someone instead of focusing on how to “keep the barn door shut”. The FDA stated a need for the cantaloupe industry to align […]
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New ISO IEC 20000-1: A step in the right direction

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ISO released a new version of ISO IEC 20000-1 in June 2011. I have never been so happy to see a new release of an ISO standard. This version has solved some major issues of the 2005 version of the standard. Let me highlight the improvements in the new standard which I am so excited […]
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