The standard contains internationally applicable requirements for the quality of products, services and development.
A company’s quality management system is operating effectively when clear corporate goals have been defined. Achievement of those objectives needs to be reflected in measurable results – based on meaningful key indicators that result from efficient and transparent processes. The best evidence of the quality ability of an organization is continuously improving results.
Eight management principles provide orientation for the task of managing an organization in a focused and systematic manner and ensure continuous improvement. The first of the eight principles of quality management requires consistent customer orientation – the most important thing for business success.
- Increased customer confidence and satisfaction
- Continuous improvement
- Clearly define responsibilities
- Foster employee motivation
- Minimize corporate risk
- Save time and operating costs
- Reduce waste
- Prevent errors instead of correcting them
- Improve corporate image
- Reduce information gaps