array(8) { [0]=> array(5) { ["file"]=> string(21) "header-bg-150x131.jpg" ["width"]=> int(150) ["height"]=> int(131) ["mime-type"]=> string(10) "image/jpeg" ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-150x131.jpg" } [1]=> array(5) { ["file"]=> string(21) "header-bg-300x262.jpg" ["width"]=> int(300) ["height"]=> int(262) ["mime-type"]=> string(10) "image/jpeg" ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-300x262.jpg" } [2]=> array(5) { ["file"]=> string(21) "header-bg-480x419.jpg" ["width"]=> int(480) ["height"]=> int(419) ["mime-type"]=> string(10) "image/jpeg" ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-480x419.jpg" } [3]=> array(5) { ["file"]=> string(21) "header-bg-768x671.jpg" ["width"]=> int(768) ["height"]=> int(671) ["mime-type"]=> string(10) "image/jpeg" ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-768x671.jpg" } [4]=> array(5) { ["file"]=> string(22) "header-bg-1024x894.jpg" ["width"]=> int(1024) ["height"]=> int(894) ["mime-type"]=> string(10) "image/jpeg" ["url"]=> string(67) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-1024x894.jpg" } [5]=> array(5) { ["file"]=> string(23) "header-bg-1280x1118.jpg" ["width"]=> int(1280) ["height"]=> int(1118) ["mime-type"]=> string(10) "image/jpeg" ["url"]=> string(68) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-1280x1118.jpg" } [6]=> array(5) { ["file"]=> string(23) "header-bg-1366x1193.jpg" ["width"]=> int(1366) ["height"]=> int(1193) ["mime-type"]=> string(10) "image/jpeg" ["url"]=> string(68) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-1366x1193.jpg" } [7]=> array(3) { ["width"]=> int(1366) ["height"]=> int(1193) ["url"]=> string(58) "https://dqsus.com/wp-content/uploads/2018/06/header-bg.jpg" } } ===========array(7) { [0]=> array(10) { ["media_query"]=> int(0) ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-150x131.jpg" ["width"]=> int(150) ["next_break"]=> int(150) ["ratio"]=> bool(false) ["acceptable_h"]=> int(0) ["acceptable_w"]=> int(0) ["max_image_width"]=> int(999999) ["image_full_width"]=> int(1366) ["percent_width"]=> int(1) } [1]=> array(10) { ["media_query"]=> int(150) ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-300x262.jpg" ["width"]=> int(300) ["next_break"]=> int(300) ["ratio"]=> bool(false) ["acceptable_h"]=> int(0) ["acceptable_w"]=> float(150) ["max_image_width"]=> int(999999) ["image_full_width"]=> int(1366) ["percent_width"]=> int(1) } [2]=> array(10) { ["media_query"]=> int(300) ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-480x419.jpg" ["width"]=> int(480) ["next_break"]=> int(480) ["ratio"]=> bool(false) ["acceptable_h"]=> int(0) ["acceptable_w"]=> float(300) ["max_image_width"]=> int(999999) ["image_full_width"]=> int(1366) ["percent_width"]=> int(1) } [3]=> array(10) { ["media_query"]=> int(480) ["url"]=> string(66) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-768x671.jpg" ["width"]=> int(768) ["next_break"]=> int(768) ["ratio"]=> bool(false) ["acceptable_h"]=> int(0) ["acceptable_w"]=> float(480) ["max_image_width"]=> int(999999) ["image_full_width"]=> int(1366) ["percent_width"]=> int(1) } [4]=> array(10) { ["media_query"]=> int(768) ["url"]=> string(67) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-1024x894.jpg" ["width"]=> int(1024) ["next_break"]=> int(1024) ["ratio"]=> bool(false) ["acceptable_h"]=> int(0) ["acceptable_w"]=> float(768) ["max_image_width"]=> int(999999) ["image_full_width"]=> int(1366) ["percent_width"]=> int(1) } [5]=> array(10) { ["media_query"]=> int(1024) ["url"]=> string(68) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-1280x1118.jpg" ["width"]=> int(1280) ["next_break"]=> int(1280) ["ratio"]=> bool(false) ["acceptable_h"]=> int(0) ["acceptable_w"]=> float(1024) ["max_image_width"]=> int(999999) ["image_full_width"]=> int(1366) ["percent_width"]=> int(1) } [6]=> array(10) { ["media_query"]=> int(1280) ["url"]=> string(68) "https://dqsus.com/wp-content/uploads/2018/06/header-bg-1366x1193.jpg" ["width"]=> int(1366) ["next_break"]=> int(1366) ["ratio"]=> bool(false) ["acceptable_h"]=> int(0) ["acceptable_w"]=> float(1280) ["max_image_width"]=> int(999999) ["image_full_width"]=> int(1366) ["percent_width"]=> int(1) } }

ISO 20000-1

IT Service Management

IT service organizations and IT departments in organizations rely on the ITSM best practices from ITIL® to improve service quality and optimize cost.

Claims of compliance to ITIL® are often a self-declaration or based on an assessment report from a consultant. Third party certification against ITIL® is not possible because it is not a standard. In order to address this issue, ISO introduced ISO 20000-1 in 2005, which provides specifications for IT Service Management. These specifications can be met following the guidelines provided in ISO 20000-2: Code of Practice. ITIL® best practices supplements ISO 20000-1 by providing the best practices.

Some of the main reasons for the popularity of ISO 20000-1:2011 include:

  • It provides a brief roadmap for implementing ITIL®
  • An annual surveillance audit helps to demonstrate incremental improvement
  • There can be significant cost savings compared to an ITIL® assessment

Benefits of ISO/IEC 20000:

  • ISO/IEC 20000-1 certification provides objective evidence of compliance to ITIL best practices
  • Competitive advantage
  • Easy roadmap to IT Service Management implementation
  • Certification drives continual service improvement
  • Provides a scalable standard which can be applied to any size IT operation
  • Third party endorsement of compliance to ITSM best practices.
  • For internal IT, ISO 20000-1:2011 certification increases perceived value of IT services
  • Performance improvements such as:
    • Reduction of system outage
    • Reduction of critical incidents
    • Increased system availability