The last date for certification/recertification against ISO IEC 20000-1:2011 standard is March 2020. After March 2020, all ISO IEC 20000-1 audits much be conducted against the 2018 version.
- All recertification or new certification audits after March 2020 have to be against new standard
- All current certificates have to be transposed to the new standard before September 2021
ISO 20000-1:2018 Toolkit
To assist with your transition, you can fill out the below form to get our ISO 20000-1:2018 Toolkit, including a presentation with the changes and a Gap Assessment form.