Massy Gas Receives Inaugural Quality Award from Guyana National Bureau of Standards
The First Guyana National Bureau of Standards (GNBS) National Quality Awards Ceremony was held at the Georgetown Club in Georgetown, Guyana on October 13, 2017. Sixteen companies were considered for the large, medium, and small company quality awards.
These awards were based on the seven ISO Quality Management Principles.
The Platinum (first place) Manufacture Award for Quality was presented to Massy Gas Ltd., the largest multi-principle gas distribution company in the Caribbean.
The Gold Manufacturer Award for Service was presented to Massy Distribution Guyana.
Founded in 1935, Massy Gas Products Ltd. supplies gasses to different companies in the manufacturing, food & drink, agriculture, and healthcare field. They offer a wide range of quality gases; everything from compressed air to nitrous oxide.
Massy Gas Productions Ltd. has been a client of DQS Inc. for three years and has a certification in ISO 9001:2015. Massy Distribution Guyana has been a DQS client for ten years and is also certified to ISO 9001:20015.
“Massy Gas’ proactive approach to maintaining the highest quality standards within their organization, and their strong sense of understanding the importance of a quality management system has struck a positive cord within our organization,” said Tumi Kwenamore, Customer Service Professional for the account. “I would like to thank Elicia Chapman and her team for their impeccable knowledge and I look forward to doing more business with Massy Gas for many more years to come.”
Congratulations Massy Gas Ltd. and Massy Distribution Guyana on your GNBS Awards!
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ISO/IEC 20000-1:2017 – What To Expect?
Author: Subrata Guha
ISO/IEC DIS 20000-1:2017 is about to become the newest revised international standard when it comes to IT service management.
About ISO/IEC 20000-1:2011
ISO/IEC 20000-1:2011 is a global service management system standard which describes the requirements for the service provider to improve their service management system. Aiming to provide control and efficiency to an organization and its team can run as smoothly as possible.
Why Update ISO/IEC 20000-1:2011?
With certifications and processes continually changing, ISO/IEC 20000-1:2011 is ready for a facelift. ISO/IEC 20000-1:2011 has stayed the same for over five years now, and in this digital age it is time for revisions.
About ISO/IEC DIS 20000-1:2017
ISO/IEC DIS 20000-1:2017 version provides more specific requirements for planning as a) what will be done; b) what resources will be required; c) who will be responsible; d) when it will be completed; e) how the results will be evaluated.
Specific Updates Include:
- New Sections: Organization and Its Context, Plan the Service
- New Requirements: Plan the Services, Knowledge Management, Asset Management, Demand Management, and Service Delivery
- Focuses On: Accountability, Measurements, and More Explicit Details
- New Annex SL Formatting
- Changes of documented procedures: Removing requirement for availability to plan service ability and capacity and replacing it with requirements to plan service availability and capacity
- Changes in Terminology: Service provider is now “Organization”
If you would like to learn more about ISO/IEC 20000-1:2017, contact us at DQS either by email at [email protected] or call us at 800-285-4476
Here’s What You Need to Know about ISO 9001:2015
Author: Joe Mansour
The ISO 9001:2015 standard was first announced in September of 2015, leaving a three-year window to update ISO 9001, but with less than six months left in that window, more and more organizations are gearing up to make the necessary enhancements, and the task of upgrading for some is becoming rather urgent.
Our transition plan is available on the DQS website and we offer a two-part upgrade process. Stage 1 is to determine the organization’s readiness, and Stage 2 is the actual upgrade audit to assess the effectiveness of the ISO 9001:2015 requirements.
Identification of Processes
ISO 9000:2015, defines “Process” as a “set of interrelated or interacting activities that use inputs to deliver an intended result.”
It may be challenging to justify the inclusion of Purchasing and Warehousing under a more extensive process, say “Fulfillment.” In most organizations, both Purchasing and Warehousing have well-defined inputs and expected outputs, with very little in common. Therefore, having both under the same umbrella may not be adequate.
However, if justification could be made that, say for a Distributor, Purchasing and Warehousing are related activities to ensure adequate stock levels at all times, then that may make it perfectly fine for the two “distinctly different” activities to be merged into one.
Based on what has been seen so far, for smaller organizations, ten or so processes may be sufficient to meet the intent of the requirements. Mid-size companies may have a bit more – perhaps 15 or so. For more substantial organizations 20-25 may be the right subscribed number. Anything more or less will have to be evaluated for adequacy.
Identification of Risks
For the identified processes, clause 4.4.1 requires that the risks be identified and managed. “Risks” should include factors that may prevent the organization from achieving its intended targets in meeting their Interested Parties’ expectations and objectives. Most organizations find the use of FMEAs suitable in addressing this requirement, but its use is not mandatory.
Establishing Goals and Objectives for all Processes
Also in 4.4.1, the need to monitor the process by use of process indicators is included as well. Please note that this requirement is not just related to the “Key Processes,” but all processes of the organization.
Our webinar webpage offers several webinars on various sections of the standard that are still available for you to access. If you have any questions about the ISO 9001:2015 update or you would like to learn more about DQS’s two-stage upgrade process, feel free to email us at [email protected] or call us at 800-285-4476.
ISO 45001 to be Published on March 12, 2018
Author: Candace Orbaugh, Sustainability Programs Manager
Five years after the decision to establish an international standard for occupational health and safety, ISO has now announced the approval of ISO 45001. The comprehensive revision of BS OHSAS 18001 didn’t just change its name; ISO 45001 has a High Level Structure providing uniform structure for all management systems standards.
ISO 45001 Info Series – Definitions
One feature of the ISO 45001 standard is that it includes some definitions that weren’t present in the old standard.
Worker: person performing work or work related activities that are controlled by the organization. This definition opens it up to include top management, managers, non-managers, contractors, temporary, agency workers, part-time, seasonal, paid or unpaid.
Participation: involvement in decision-making with further clarification as including engaging health and safety committees and workers’ representatives, where they exist. Consultation is defined as seeking views before making a decision including engaging health and safety committees and workers’ representatives, where they exist.
Objective: simply defined by the standard as “result to be achieved” is that an objective can be expressed in other ways, e.g. as an intended outcome, a purpose, an operational criterion, as an OH&S objective or by the use of other words with similar meaning (e.g. aim, goal, or target).
Occupational health and safety risk: the combination of the likelihood of occurrence of a work-related hazardous event or exposure and the severity of injury and ill health that can be caused by the event or exposure.
Injury and ill health: adverse effect on the physical, mental or cognitive condition of a person. These adverse effects include occupational disease, illness and death.
If your company is interested in a Gap Assessment please contact [email protected] Look for more posts about ISO 45001 on DQS’s website in the future.
Five Steps to a Successful 2015 Revision Upgrade Audit
Preparing for your ISO 9001:2015 or ISO 14001:2015 upgrade audit may initially seem like a daunting task, but DQS Inc. is committed to guiding our customers to a successful audit. While we have many resources available for our customers, below are five key steps we believe will help organizations attain a successful upgrade audit.
1. Read our Bulletin.
If you have not already, read a copy of the ISO 9001:2015 and ISO 14001:2015 Bulletin we sent to all customers in September. This document will give you guidance on timing for when you need to upgrade by and when the optimal time for you to upgrade may be. It will also go over the upgrade requirements process.
2. Purchase a copy of new Standard.
We have many resources on our website to help you prepare for the transition to ISO 9001:2015 and ISO 14001:2015, including various recorded webinars. After familiarizing yourself with these items, you will want to purchase a copy and read the new standard so you get at least a basic comprehension of it.
3. Attend an Informational Session.
Take advantage of our Informational Sessions on the ISO 9001:2015 and ISO 14001:2015 standards. We have designed three different courses for each standard as well as an integrated course to give customers a deeper comprehension of the changes on the standards. These are private courses you can have at your facility, but we also have some public courses planned in various locations across the country for the convenience of our customers.
4. Prepare your Team.
Once you understand the changes you need to make at your organization, make a plan of what changes need to occur at your organization to be compliant with these new requirements. When you are ready to make these changes, be sure to communicate these new requirements and changes to your management team as you will need their participation to ensure a successful transition.
5. Schedule a Gap Assessment.
Once you believe your organization is ready for the transition, schedule a gap assessment with DQS Inc. so we can assess any areas of weakness that you should fix before your upgrade assessment. This will help keep the surprises out of your formal assessment.
If you have any questions about these steps or how we can help you prepare for the changes to the standard, please feel free to contact us. We look forward to helping you prepare and continuing the success at your organization.
DQS Now Accredited to Offer RC 14001:2015
RC14001® Technical Specification (2015 edition) was published and released in late 2015 and is now available for companies to be registered to this updated Standard! DQS Inc. is proud to say we have now attained accreditation to offer RC 14001:2015 accredited certificates, effective April 4, 2016. We are one of the first Certification Bodies to be accredited by ANAB for this service.
The new RC 14001:2015 Standard combines elements of the American Chemistry Council’s (ACC) Responsible Care® initiative with those of ISO Standard 14001:2015 “Environmental management systems – Requirements with guidance for use”. The new High-Level-Structure of RC14001:2015 is aligned with other ISO management system Standards for clause numbering and section content and so is highly suitable for integrating management system components.
The ACC is allowing a three-year period for transitioning to the new Standard, from the September 15, 2015 official release date, and so this timing is also aligned with ISO14001:2015 transition timing requirements. DQS Inc. will be providing additional guidelines that include specific information for optimal timing of your transition to the revised Standard. This is important because all organizations are required to be transitioned to the new Standard by September 15, 2018 to retain their certification to RC14001.
There are many benefits of certification to RC14001 and the new 2015 revision. A key benefit is that it provides a company, through an application and audit process, a certification that its management system conforms to both the ISO 14001 and RC14001 requirements.
As in past versions of RC14001, the Technical Specification has two components. The first is the actual text of ISO 14001:2015, which specifies requirements for an environmental management system in support of a sustainable environmental commitment. The second component includes requirements stated within corresponding text-boxed areas. These are the additional Responsible Care elements required under an RC14001 scope.
RC14001 is one option that ACC members and Responsible Care Partners may select to meet their Responsible Care management systems certification requirements. RC14001 is also available to non-ACC organizations that are interested in certifying a comprehensive management system covering the environment, health, safety, security, product stewardship and outreach activities. RC14001 audits are conducted by certification bodies, such as DQS Inc., who are accredited by the ANSI-ASQ National Accreditation Board.
ISO 13485:2016 Update
The long awaited ISO 13485:2016 update is finally here! For the first time since 2003, there is a new revision of the ISO 13485 standard, as of February 25, 2016. This is the 3rd edition of this standard.
Unlike ISO 9001:2015, ISO 13485:2016 has not transitioned to the high level structure. The new version is based on ISO 9001:2008. It has been recommended by the technical committee that there be a three year window from the issuance of the standard to upgrade to the 2016 revision. For most clients on an annual surveillance cycle, that may include at least two Surveillance audits and a Recertification audit to upgrade. Organizations on a biannual audit frequency will have a few more Surveillance audits to make this transition possible.
Considering the release date of the standard, the three year certificate upgrade window will run until February 25, 2019. Any certificate that is not upgraded by that time to comply with the requirements of the 2016 revision will be withdrawn on the effective date of February 25, 2019.
If your ISO 13485 certification also includes ISO 9001, the timing for the upgrade should coincide with the September 2018 requirement for ISO 9001:2015.
Current certifications may be upgraded to ISO 13485:2016 at any time during the registration cycle. It may be done as part of the Recertification audit, regularly scheduled Surveillance audits, or by having a Special audit done at the organization’s preferred time.
DQS Inc. will be planning webinars in the near future to go over the changes in ISO 13485:2016 and integration with ISO 9001:2015. Webinars and updates will provide additional information for the upgrade process and will be coming soon.
We look forward to helping you prepare for your 2016 revisions!
First DQS Inc. Customer ISO 9001:2015 Certified
DQS Inc. is proud to say that we have had our first customer successfully upgrade to ISO 9001:2015. Congratulations to Extron, Inc.! Please see their statement on the upgrade below.
Extron, Inc. is proud and excited to be the first DQS customer to be certified to the new ISO 9001:2015 Standard. This would not have been possible without the effort of all Extron employees and the auditing staff provided by DQS-US.
Extron, Inc. is a leading ISO 13485 & ISO 9001:2015 certified high-tech manufacturer offering solutions designed to improve supply chain cost, flexibility and risk exposure. Extron’s 120,000 sq. ft. facility is located in Milpitas, CA, producing product for Fortune 100 companies in the medical, aerospace, defense, technology, communications, medical, and automotive sectors. Extron provides on-demand product configuration in close proximity to distribution channels, helping its clients reduce manufacturing costs, maintain control of IP, respond faster, and reduce risk. Extron also provides returns management solutions, systems integration services, and is the North American source for Knurr mobile electronics carts, consoles, and custom racks and enclosures. Visit http://www.extroninc.com for details.
Extron’s ISO 9001:2015 certification updates the company’s ISO certification and extends the company’s position as a leader within the high-tech manufacturing industry, as it demonstrates Extron’s high levels of quality management and operational excellence. Across the wide range of industries that Extron supports, the certification inspires confidence in Extron’s ability to consistently meet customer, statutory, and regulatory requirements.
Aspects of the New Standard by DQS Lebanon
We are thrilled to be able to share with you the below article written by Edward Grissom, General Manager at DQS Lebanon. In the article Grissmon shares a conversation he had with one of their customers about transitioning to ISO 9001:2015 and shows the evolving opinion the customers can have about it when they are more informed about how it effects them.
“What happened to ‘Say what you do, and do what you say’? I have a million things to juggle, and I don’t have time to re-work our manual”. This was Jamil’s response to our conversation regarding the new ISO standard 9001:2015. His response is typical among our customers. Jamil is the owner and general manager of a successful family owned SME and aspires to greater growth. He appreciates the benefits that come with ISO certification; however, at times he feels the requirements go
beyond what he really needs. He was not convinced that he would actually benefit from having to update his QMS in order to comply with the new standard.
He listened as I explained the process ISO goes through in order to review and update one of its standards. We discussed market changes worldwide, changes in customer expectations, technological advances, changes in sector specific requirements and new organizational knowledge. Jamil said it was interesting. We further the discussed the process of the review, modification and approval of the new standard—including the amount of time and money invested, the type of experts that participate and the sources of input which comes from varying markets around the world. Jamil was impressed. However, he still was not convinced. His mood did change, however, as we began to discuss some of the details in the actual standard. The real value for him and his company began to become clearer: The new standard provides understanding, tools and vocabulary that moves his decision making process and his company’s control of its work from the intuitive to the analytical.
Jamil did not really understand my explanation of “Understanding the Context of the Organization”, until he realized that he had considered external and internal issues when he took over as General Manager from his father. Office and factory space are found only at a premium in our area. Inevitably, the most practical location for his business is the one that he inherited from his dad. He would have preferred to have rented a new space and built a factory from scratch, but given the company’s history, that was not possible. He said that the company name goes back a long time, and customers feel comfortable knowing that his products and service have a long history. He added
that had he moved to a new space, he also would have faced unwanted issues with his top managers’ commitment to the company. We expanded this discussion to incorporate other internal issues that Jamil had thought relevant, but had never considered such as updating equipment, the role of tradition regarding his brand and the challenge of increasing his work force with younger, more open-minded employees. Suddenly, understanding the context of his understanding by realizing internal issues he had already considered wasn’t so foreign. We experienced the same pattern regarding external issues. Immediately, he began to complain about the political deadlock in our country—there has been no trash service for 3 months. Although, trash is being picked up in his area, the government hasn’t resolved the issue. The government hasn’t appointed a president in
the past year. As a result, government contracts are held up and sometimes payment is slow. His list continued.
As he mentioned his problems with municipalities, we naturally began talking about interested parties. When he has looked over the standard himself, he admitted that he didn’t see any value in making his intertied parties. “I already know them.” Of course, the municipalities would be one, and I know what they want”, he said. However, after considering external issues, a light went on in his thinking. “But, that does make me think about a big problem we have. Invoices.–and not just from the municipalities. Sometimes we have outstanding invoices for months now. Folks are slower to pay, because it is taking time for them to get paid. They pay, but we need to nudge them a little.
Truthfully, sometimes we do the same thing. We have to put payment off for a week or two. Then we kind of forget. We will pay, but other things come up”. He barely finished the sentence when he looked at the QMR in his office, “We really do need a new procedure for tracking and assuring timely payment of invoices. We really didn’t need a strong procedure before. But, honestly, now we do”.
Jamil was beginning to lead part of the conversation now and even laughed when I moved on to Risk Based Thinking. Due to the unsteady security situation, he told me that he had bought an additional phone, and hired a driver to take his kids to school instead of the bus. He just felt safer having more direct contact with his kids on their to and from school. He said and it didn’t really cost that much more, because the bus wasn’t cheap as it is. A result, he started using “Whats App” texting and sending pictures to/from his kids. It was fun. He laughed because he realized he had employed “Risk Based Thinking” in his home. He wondered if there maybe some possible applications regarding the security and invoice situation in his business.
Rather than stop, I did continue on concerning the requirement of employing a process approach, and in particular, the requirement to measure whether these processes are achieving his desired results. Of course, Jamil was familiar with the process approach and did a good job of clarifying for his employees the steps needed for production and contact with customers. So, rather than explain that KPIs were needed for each process, I simply asked him what were the 3 most challenging decisions he had to make last year. Without thinking, he said, “Whether I bring on more drivers for delivery, expand our sales location into a partial production site as well, and whether I should replace one of my site managers. I’m still thinking about them, actually.” As he told me the information he was considering in order to take action of these decisions, it was clear some of the needed input would naturally be part of KPIs for certain processes. He began to appreciate that the value of the KPIs was not just making sure everything was going as planned. But, they also could provide helpful information that lead to smarter and quicker decisions.
We wrapped up our forty-minute meeting. Jamil was now looking forward to the new standard. Jamil had always been convinced that he would go forward with certification to 9001:2015, but now he was convinced that it provided specific advantages for him and his company. He no longer saw the transition from the old standard to the new as one more thing that he had to juggle, but a tool—in fact a strategic decision—to help him juggle all the things that inevitably are thrown his way.
ISO 9001:2015 from DQS Taiwan
DQS Inc. is proud to be a global company with offices all around the world. We were recently able to share an article on the ISO 9001:2015 revision from our Argentina office and are now proud to present a question and answer document from Rock Chang, Managing Director of DQS Taiwan Inc. Check out his Question and Answer document on the standard revision in his native language now.