CMMI Case Study
Written By: Subrata Guha
DQS has conducted an integrated assessment combining ISO 9001, ISO 20000-1, ISO 27001, CMMI-DEV and CMMI-SVC. This case study explains the approach used and benefits derived from this method. All data used in this document are indicative. Actual data could not be shared to protect the confidentiality of the customer.
Real World Changes to ISO 9001 and ISO 14001 Standards
Over the past few years we have seen a global consensus emerge on the content and vocabulary of the two basic management systems standards, ISO 9001 and ISO 14001. As the final versions get to ballot by over 120 country representatives, it is important to recognize and thank the volunteer experts representing all stakeholders. It is an impressive achievement that represents the interests of a global community.
ISO 9001 for Small Businesses now available as ePub
ISO has just launched an ePub edition of one of its most successful publications, ISO 9001 for Small Businesses. The original paper publication, in plain language and through numerous concrete examples from a wide range of sectors, helps small and medium-sized enterprises (SMEs) to understand and implement ISO’s globally known standard for quality management systems, ISO 9001.
The new ePub edition provides new benefits, including:
- Mobile – can be read on most tablets
- Reflowable – adapts well to variously sized displays and devices
- User friendly
- Easy to read even on small screens
- Easier to read on tablets than PDF files
Aligning ISO 9001 with the new ISO/IEC 20000-1
Let’s look at the structure of ISO 9001:2008. Management system requirements in ISO 9001 are defined in 5 sections:
Section 4 – Quality management system
Section 5 – Management responsibility
Section 6 – Resource management
Section 7 – Product realization
Section 8 – Measurement, analysis and improvement
Only section 7 provides requirements for service design and delivery. The remaining sections provide requirements for the management system framework. Now let’s look at the structure of ISO 20000-1:2011. Section 4 (Service management system general requirements) is essentially a concise version of sections 4, 5, 6 and 8 of ISO 9001:2008. So, an ISO 9001 certified organization should have a robust foundation established for their service management system.
Now, an organization could just consider revisiting the implementation of section 7 (ISO 9001) requirements with the help of ISO 20000-1. This is essentially an elaboration of “Product realization” using IT services specific processes. So, just replace section 7 of ISO 9001 with sections 5, 6, 7, 8 and 9 of ISO 20000-1 and your Quality Management System (QMS) will become a Service Management System (SMS). It makes good business sense to align these two standards.